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I have added contact information, sorry about that, take out reports less than one megabyte. "Unable to access a Google product If you've been redirected to th

I have added contact information, sorry about that, take out reports less than one megabyte. "Unable to access a Google product If you've been redirected to this page from a particular product, it means that your access to this product has been suspended." This is so incredibly frustrating. I wish I had asked on hacker news before trying for so long to get a response from google.

exikyut 5y ago
Just thinking out loud, I wonder if this falls afoul of the GDPR for users in the EU in any way. This "access is blocked" position kind of leaves hanging whether data has explicitly been retained or deleted; so in scenarios where a user could demonstrate incontrovertible proof that they uploaded some information to a service and did not delete it, it would be interesting to see if the user could leverage freedom-of-information or similar to regain access to their data. My naive guess is that the only legitimate scenario where the service could deny this is where the content is illegal - and I (loosely) understand that the GDPR has stipulations requiring humans to be able to review and revert automated/AI actions applied to user data, so issuing a FOIA-type request could make for a fairly intuitive way to kick the tires in these sorts of situations - worst case scenario the service hands the user their data and tells them to leave, best case scenario (sigh) there's no explanation and everything goes back to normal :( (hmph) *If* this is possible, of course, it only works where the GDPR holds ground - so the EU, sadly. But again, *if* this is actually possible, that's a pretty big win for the GDPR and all the more reason to make noises about it. Which was why I was wondering out loud - I'm curious how far detached my mental model is from reality.
- makeitdouble 5y ago
  I think GDPR rules would be cleared with Google effectively deleting all the data, which could be their laziest solution to a legal request…
  - exikyut 5y ago
    *Headdesk* D:
  - andor 5y ago
    No, they actually have to keep the data safe for their users. Deleting the data is a GDPR violation.
    - nolok 5y ago
      To be clearer : they're free to delete the data in normal times. But once you request it, they can't delete it between receiving your request and answering it. They're free to delete it again after answering.
  - ghusbands 5y ago
    Deleting data in response to a GDPR request is explicitly illegal under the GDPR.
    - makeitdouble 5y ago
      I stand corrected
    - exikyut 5y ago
      Oh, that's pretty awesome! Oooooh, I wonder what happens if I signed up for a service and then requested "all current and future data on, about and related to me"... that would mean it couldn't be deleted until I'd been sent a copy. Forward-acting, perpetual motion FOIA machine go brrrt? Yes please lol
      - account42 5y ago
        I don't think the GDPR gives you any right to request future data (you can make another request in the future but that will only cover the data stored at the time of that request) so they can always delete the data after providing it to you - which I think is fair.

exikyut 5y ago

Just thinking out loud, I wonder if this falls afoul of the GDPR for users in the EU in any way. This "access is blocked" position kind of leaves hanging whether data has explicitly been retained or deleted; so in scenarios where a user could demonstrate incontrovertible proof that they uploaded some information to a service and did not delete it, it would be interesting to see if the user could leverage freedom-of-information or similar to regain access to their data. My naive guess is that the only legitimate scenario where the service could deny this is where the content is illegal - and I (loosely) understand that the GDPR has stipulations requiring humans to be able to review and revert automated/AI actions applied to user data, so issuing a FOIA-type request could make for a fairly intuitive way to kick the tires in these sorts of situations - worst case scenario the service hands the user their data and tells them to leave, best case scenario (sigh) there's no explanation and everything goes back to normal :( (hmph) *If* this is possible, of course, it only works where the GDPR holds ground - so the EU, sadly. But again, *if* this is actually possible, that's a pretty big win for the GDPR and all the more reason to make noises about it. Which was why I was wondering out loud - I'm curious how far detached my mental model is from reality.

makeitdouble 5y ago
I think GDPR rules would be cleared with Google effectively deleting all the data, which could be their laziest solution to a legal request…
- exikyut 5y ago
  *Headdesk* D:
- andor 5y ago
  No, they actually have to keep the data safe for their users. Deleting the data is a GDPR violation.
  - nolok 5y ago
    To be clearer : they're free to delete the data in normal times. But once you request it, they can't delete it between receiving your request and answering it. They're free to delete it again after answering.
- ghusbands 5y ago
  Deleting data in response to a GDPR request is explicitly illegal under the GDPR.
  - makeitdouble 5y ago
    I stand corrected
  - exikyut 5y ago
    Oh, that's pretty awesome! Oooooh, I wonder what happens if I signed up for a service and then requested "all current and future data on, about and related to me"... that would mean it couldn't be deleted until I'd been sent a copy. Forward-acting, perpetual motion FOIA machine go brrrt? Yes please lol
    - account42 5y ago
      I don't think the GDPR gives you any right to request future data (you can make another request in the future but that will only cover the data stored at the time of that request) so they can always delete the data after providing it to you - which I think is fair.