I think it’s fair to say that in the US, the same program can be applied really well in one location and poorly in another place. This doesn’t mean that these p

I think it’s fair to say that in the US, the same program can be applied really well in one location and poorly in another place. This doesn’t mean that these programs are inherently bad - but does mean a lot of work needs to be done to reform how government delivers programs in places where they don’t perform well. There’s a lot of scope for service design in government, and human-centered design. Of course, there are also lobbyists at every turn trying to hobble the process because there are profits to be made. It would be amazing to see an America where its culture of innovation was laser focused on making life better for everyone. I wish we were there today.