I don't read that as arrogant. The full statement is: > If the business can't afford to have downtime then they should be paying for enterprise support. It's

I don't read that as arrogant. The full statement is: > If the business can't afford to have downtime then they should be paying for enterprise support. It's simply stating that it's either cheaper for business to have downtime, or it's cheaper to pay for premium support. Each business owner evaluates which is it for them. If you absolutely can't afford downtime, chances are premium support will be cheaper.