There is an ideology for web businesses based around the 0 cents customer model that starts to view accounts and their customers as worthless too. A lot of the

There is an ideology for web businesses based around the 0 cents customer model that starts to view accounts and their customers as worthless too. A lot of the web business model is that the cost of many customers is almost 0 cents so you push it to actually zero and then fund another way. But these companies also often adopt 0 value customer attitudes as well, viewing the cost of support and maintenance as an unnecessary annoyances and attempt to do it as cheap as possible and usually algorithmically. There is little attempt by most web companies to try and raise the bar of discussion or promote it, only to do what they are legally required to do. A lot of them are desperately trying to police their platforms with algorithms (Google, Youtube, Facebook, Discord, Ebay) and throwing away legitimate customers all the time when they have been wrongly identified by the algorithm or reported by a nefarious organisation or individual. But because every account is effectively 0 cents to run they view the value of any individual customers as nothing as well, whether they pay the platform or not, as worthless. Customers don’t view their accounts like that, certainly Youtubers and social score sites especially those with bands of participation when they target legitimate customers in this way drive them away and build an ever increasing list of detractors. Everyone will one day get scammed on ebay, its their business model. Every one will have their account nuked on Google, facebook and discord because none of those companies value their customers accounts and never will. If you post content on youtube you will get copyright striked despite never actually copying someone elses work. In all cases you’ll find support worthless. I haven't seen that attitude and philosophy on hacker news, maybe it exists and I am blissfully unaware of it but its definitely something Reddit and many other big sites are doing regularly. It is never quite the same thing, but the core attitude of accounts being worthless and throw away to the business but not the customer seems to be very common. Its a very inhuman way to treat your customers and I doubt it leads to a company that will last the test of time. There is no doubt it leads to massive profits sometimes however. Its also clearly not the only way to do things as Amazon has shown that good customer service can be a focus at web scale for all its other faults.