Ticketmaster is largely a manual operation at this point and has a pretty high overhead. They are hemorrhaging their tech staff and currently profitable because

Ticketmaster is largely a manual operation at this point and has a pretty high overhead. They are hemorrhaging their tech staff and currently profitable because of their position in the market, collusion with scalpers and the high priced tickets they can sell (so they are still profitable post high overhead). To displace them, you copy them but automate operations to reduce costs and pass the savings to the customer as the market and product risks have already been addressed by them. The meatspace risk is getting access/contracts to the tickets they can sell.