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Just stop worrying about it. At the end of the day, they just want their shit fixed. I just explain why their idea isn't the solution. "We could monitor calls b
by alar44 5y ago
Just stop worrying about it. At the end of the day, they just want their shit fixed. I just explain why their idea isn't the solution. "We could monitor calls before we switched to Bluetooth headsets, I think that might be the problem." Me "Nope, the audio is going through and monitoring is handled on the back end, it's something else."
You don't need to explain exactly why, just give em a reasonable answer. It helps them learn (maybe) at the same time. If you're not being a jerk, and their feelings are hurt for some reason, that's on them.
- bryanrasmussen 5y agoI suppose that the parent poster has some difficulties not coming off patronizing and rude, there can be lots of reasons for this, for example your 'nope...' is very dependent on tone of voice, some people might sound like they think someone else is an idiot without meaning to. So, it seems like their way of doing it works to put the user at ease and also themselves at ease. I suggest they keep on doing it the way they are doing it despite it not being the most optimal way possible, optimizing for things can break processes. In other words - if it ain't broke don't fix it.