3 ms·
In a support setting, sometimes subtle manipulation is practically the only way. See also the stories of tech support people suggesting that cables might be plu
by _ea1k 5y ago
In a support setting, sometimes subtle manipulation is practically the only way. See also the stories of tech support people suggesting that cables might be plugged in the "wrong way around". Lots of support tricks work, even when they shouldn't.
- alar44 5y agoI work in tech support as well. I just give them a one sentence answer why that's not the problem and move on. Granted, I'm a director so I can be frank if I need to, but my support team wont take any bullshit. If people want to whine, send them my way and I'll ask whether they want to save my team the time and troubleshoot themselves, or let the people trained on our systems handle it.