Greatly agreed this is a better way to think about it. Self service documentation is definitely one way. Writing great documentation to help others come up to

Greatly agreed this is a better way to think about it. Self service documentation is definitely one way. Writing great documentation to help others come up to speed. But you also need a culture of actually looking for answers in documentation yourself. Also realize that some people don't learn that way. I made trainings in video and wiki form for a group a started, I did the same documentation in a video. For 70% of the people in my group the video clicked better. They use the wiki more as a rubric. So having both works well, however the video was quite time intensive to make. Another way is what people talk about for Amazon, which you may be referring to. While plenty of communication happens verbally or in hallways, the important communication happens in writing and then discussion of that writing. And you are correct it is all about a culture of reading to understand that idea. And then writing again to update it.