It's almost never a software issue. If you had another application besides Confluence would you be suddenly motivated to document? I doubt it. It's discipline a

It's almost never a software issue. If you had another application besides Confluence would you be suddenly motivated to document? I doubt it. It's discipline and habits. The boring stuff. Tickets and projects should always include a component of documentation. Document about things, avoid how-to's except for specifics. Don't worry about screenshots, GUIs change all the time. Summarize uniqueness and put annotations on why something is set a certain way. I'd write a book about documentation, but I just haven't had a chance to get it all down yet.