>>There's other stuff, but let's just say document management is quite important to that business because procedures matter when getting them wrong kills people

>>There's other stuff, but let's just say document management is quite important to that business because procedures matter when getting them wrong kills people and / or leaves smoking holes in the ground. If only other industries took matters as seriously, then an in-house writing culture would (should!) improve dramatically. Sounds like a necessary, yet still insufficient, requirement.