I remember once suggesting an incident severity calculation scheme based on assigning numerical values to managers (higher the level in the organisation then th

I remember once suggesting an incident severity calculation scheme based on assigning numerical values to managers (higher the level in the organisation then the higher the numerical value) and calculating a severity by adding up the values for the managers standing behind the unfortunate person actually working to resolve the incident. :-) Edit: I think this was based on observation (from a safe distance) of a complete set of managers right up to the CIO standing behind the desk of someone in the helpdesk office.