> 1) Find what their customers are complaining about on their forums, blogs, and social media. I honestly did not think of this. It seems the obvious thing to

> 1) Find what their customers are complaining about on their forums, blogs, and social media. I honestly did not think of this. It seems the obvious thing to do. > I don't mean bug fixes, I mean conceptual problems, fwiw. Thanks for this deep point.