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I feel we've been in the same spot as you. We had a wiki (google sites and google drive with a lot of documents) but information would become inaccessible from

I feel we've been in the same spot as you. We had a wiki (google sites and google drive with a lot of documents) but information would become inaccessible from time to time, to the point it was pretty much useless. We eventually understood that the knowledge sharing/maintenance was simply being an extra step in our work, a mostly disregarded one, almost an after thought. What we did was to put knowledge at the center stage, make it as easy as possible, pleasant to maintain, and avoid at all costs new/extra tools. We eventually settled for Notion. I'm sure you can find about notion benefits on your own, but essentially it does all that. It's super intuitive, easy and beautiful, easy to get around (albeit sometimes slow). Get everthing in the same place as much as possible, with every new tool you'll loose out (knowledge bits here and there, extra connections that stop working, or that people don't bother to check) But getting a good information platform was only half of the story. We needed to start thinking and working differently. We decided that if we ever make a decision, or arrive at a conclusion, that's worth sharing, then it should be worth writing. And it's by doing this, and expecting all other team members to do it as well, that we arrive at this stage. I'm sure this doesn't work for all teams, and other teams probably arrived at other, even better solutions, but this was what worked (wonders) for us.

hifikuno 5y ago
I have used Notion before personally and it's a sweet bit of software. We're already an Atlassian shop, using Bitbucket, Jira and Confluence. Up until very recently we were barely using any of it but my team just moved from SVN to Git (about bloody time) so when we started using Bitbucket it started to ball rolling with the rest of the stuff. I like the idea of any sharable decision or conclusion needing to be documented. We are a data warehouse for our organization and so we rely on business rules ALOT. So many of those business rules live only in the code with no explanation and no one remaining who can explain it. I think we're at the turning point of beginning to think and work differently. I'm going to start with my small team of three, and once we get going then try expand it to the rest of the department. It is kinda hard as I don't really have the authority to enforce it, the best I can do is strongly suggest.

hifikuno 5y ago

I have used Notion before personally and it's a sweet bit of software. We're already an Atlassian shop, using Bitbucket, Jira and Confluence. Up until very recently we were barely using any of it but my team just moved from SVN to Git (about bloody time) so when we started using Bitbucket it started to ball rolling with the rest of the stuff. I like the idea of any sharable decision or conclusion needing to be documented. We are a data warehouse for our organization and so we rely on business rules ALOT. So many of those business rules live only in the code with no explanation and no one remaining who can explain it. I think we're at the turning point of beginning to think and work differently. I'm going to start with my small team of three, and once we get going then try expand it to the rest of the department. It is kinda hard as I don't really have the authority to enforce it, the best I can do is strongly suggest.