I'm sorry if any of our previous interactions were less than professional. I often answer support queries from my phone when out and about, so tossing off a cur

I'm sorry if any of our previous interactions were less than professional. I often answer support queries from my phone when out and about, so tossing off a curt, one sentence reply will happen. I generally get multiple app issues per day so I can't afford to reproduce every one: just yesterday I asked a customer to provide a reproduction, they worked on it and found the issue was in another gem their app used. At my scale with ~2000 customers, this happens almost every day.