I have ordered a number of computers directly from Apple and had them delivered without problem. My last big online Apple purchase (a new M1 MacBook Pro Max) wa

I have ordered a number of computers directly from Apple and had them delivered without problem. My last big online Apple purchase (a new M1 MacBook Pro Max) was expensive and was scheduled for delivery weeks after I made the order. I followed it via the DHL tracking number online, and it finally showed up at local warehouse--it even showed it was scheduled for the next delivery cycle. I got a call in the evening from DHL asking me if I was satisfied with the delivery; I wasn't satisfied because it was never delivered. They apologized and then for several days kept telling me that they would find it and deliver it. They again called me to ask how the delivery went, and again I pointed out that they hadn't delivered it and didn't have my signature confirming delivery nor did they have a photo or even any tracking record showing that the expensive laptop had made it to my house. The happy ending is that Apple was great and canceled that order and simply put in a new order to replace it was delivered this time. During this process, it was possible to reach customer support for both DHL and Apple without difficulty. I wonder if Apple couldn't use it world-wide tracking network to track MacBooks that are in transit from China to mail order purchasers?