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Honestly, I don't care if I have to pay an extra $5/month or more so that when that rare need to talk to a human comes up. The problem is that the automated sy
by bcrl 5y ago
Honestly, I don't care if I have to pay an extra $5/month or more so that when that rare need to talk to a human comes up. The problem is that the automated system isn't doing the job that the humans did, and there's zero recourse. It's a disease infesting tech companies that needs to be addressed by consumer protection laws.
- laumars 5y agoThe thing is not everyone is willing to pay more. Some people can’t even afford to pay more. That’s how we ended up in this race to the bottom to begin with. EU offers some protections here but not with services run outside of the EU.