About a month ago I ordered some ice cream from postmates and they delivered it completely melted, like it was never frozen. I assumed it would be an easy refu

About a month ago I ordered some ice cream from postmates and they delivered it completely melted, like it was never frozen. I assumed it would be an easy refund because it wasn't even safe to eat, so I sent them a photo and... they adamantly refused? Charged that back and deleted the app. I was kind of flabbergasted.