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I've taken a look and a lot of this single send/marketing stuff seems new (to me – it could well be a few years old!). I don't think it was in place when we sta
by petercooper 5y ago
I've taken a look and a lot of this single send/marketing stuff seems new (to me – it could well be a few years old!). I don't think it was in place when we started using Sendgrid several years ago. Sendgrid has only been an email "pipe" to us – no campaign or list management, email designing, etc. I think they've added that stuff on top of their traditional offering in recent years.
- shantara 5y agoI suggest checking Tracking settings in your Sendgrid account. I found myself in a similar situation with a tracking pixel being embedded in my personal email notifications. After checking the settings page, turns out Open tracking and Click tracking were enabled, even though I always disable everything spyware-related in every account I create. I can only assume they were silently added and enabled at some point during the last couple of years.
- petercooper 5y agoEven better, I checked the actual HTML received from a few recent campaigns - no Sendgrid tracking either at link or image level, luckily! :-)
- crisp 5y agoAs you can see from the blog post, those tracking settings are/were disabled. As a developer I know that it's easy to leave wrong default values on checkboxes so I went to first disable them (it was enabled by default) -> enable -> disable. The tracking pixel was added in test emails as well as in the actual emails nevertheless.
- shantara 5y agoI'm not arguing with the premise of the blog post. In my case, the emails were send as "single-send", not a part of a campaign, so disabling the options worked. But the blog post was very helpful nonetheless, as it lead me to discover the mysteriously enabled tracking options, which I would have never got around to checking myself.