4 ms·
We recently got aquired by a larger SaaS based in Canada. All their employees, including me now, go through a 3 week introduction program which includes 1 week
by Roritharr 5y ago
We recently got aquired by a larger SaaS based in Canada. All their employees, including me now, go through a 3 week introduction program which includes 1 week in support. I have to say I'm stunned by the level of quality and attention they put into their support.
So there are counter examples still.
- nickpeterson 5y agoOne of the huge issues in industry today is that internal promotion isn’t the default, so people don’t work their way up the chain in companies anymore. Starting at a service desk, mailroom, or as a page used to be a rite of passage that let you learn a lot about the business and informed the rest of your tenure. Now people get hired into a mid level job and have to reverse engineer what the business does. It hurts IT because you have a bunch of capable people who seemingly are clueless as to how the business makes money.