4 ms·
> It's sad that "at scale" has become synonymous with "without human oversight". That’s exactly the point of scaling though. You’re using automation to replace
by laumars 5y ago
> It's sad that "at scale" has become synonymous with "without human oversight".
That’s exactly the point of scaling though. You’re using automation to replace a human component. It’s as true now as it was during the industrial revolution.
Unfortunately you can’t have it both ways.
Thankfully if you want to deal with humans then you can still buy from small independent outlets. But you then also have to accept that might come with a higher price tag too.
- bcrl 5y agoHonestly, I don't care if I have to pay an extra $5/month or more so that when that rare need to talk to a human comes up. The problem is that the automated system isn't doing the job that the humans did, and there's zero recourse. It's a disease infesting tech companies that needs to be addressed by consumer protection laws.
- laumars 5y agoThe thing is not everyone is willing to pay more. Some people can’t even afford to pay more. That’s how we ended up in this race to the bottom to begin with. EU offers some protections here but not with services run outside of the EU.