EU's consumer protection laws put the burden of proving that the customer didn't receive a faulty item on the seller. This is valid up to one year after purchas

EU's consumer protection laws put the burden of proving that the customer didn't receive a faulty item on the seller. This is valid up to one year after purchase. The seller must either fix or replace the item or reimburse the cost. Afterwards, during the course of an additional year, it is the customer who must prove that any damage on the item was there to begin with, so that a faulty item can be shipped back to the seller. This is a two year warranty which sellers must provide by law to the customer, regardless of any warranty terms the manufacturer attaches to its products. Usually the seller will want you to contact the manufacturer and ship the item to them directly in order to not to get involved, but in this case the consumer is accepting to be bound by the warranty of the manufacturer. If this was not successful, he can still send it to the seller. It is better to tell the seller that you won't be doing this, that you are going to use the seller's warranty, even if this may mean that the item will be gone for a longer amount of time because the seller may send it to the manufacturer first, to see if he can get the manufacturer to fix the item under the terms of his warranty, instead of directly replacing or reimbursing the cost of it.