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Maybe the simply lack the manpower to do basic customer service and device repair?
by turbinerneiter 5y ago
Maybe the simply lack the manpower to do basic customer service and device repair?
- bayindirh 5y agoI doubt so. When I bought my Leatherman Wave, the bundled leather pouch was a little too tight, and I emailed them about the issue. The response was "It's intentionally made that way. If it doesn't stretch to fit in a week or two, let us know and we'll send you a new one, for free. Have nice day and enjoy your tool".