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Newegg isn't alone in shipping broken/used as new and doesn't just happen in the US. I ordered a usb-c dock recently at a medium sized hardware online store, go

by consp 5y ago

Newegg isn't alone in shipping broken/used as new and doesn't just happen in the US. I ordered a usb-c dock recently at a medium sized hardware online store, got a used part with seals broken and replaced with the yellow anti-static stickers which look officialish to the uninitiated (so no accident here). After opening all protection plastic was missing as well as the usb-c cable. Fortunately for me this was in the EU and burden of proof is on them but shipping used/broken products off as new also happens here. One interesting thing is they also screwed up since they offered a discount to use the opened product after which my position was far stronger as I could reject any attempt to send me another product and I could just dissolve the purchase completely as it meant they had offered a compensation sum which I could rejectnif unreasonable and they always are. (There is a lot of difference in eu implementations per country about rights of dissolvement of purchase so watch out with your local laws.)

balls187 5y ago
I cut back on purchasing from Amazon for the same reason. One four separate occasions, items I purchased "New" appeared to be repackaged. It did not appear that the items had been used, but they had been removed from their original packaged state, and then repackaged.
akvadrako 5y ago
Compensation sums are not always unreasonable. I got €100 off a fridge because the delivery guys noticed a large scratch on the back.
- consp 5y ago
  True, but my experience is it usually is, they offered a 6% discount but wanted me to test the operation of the product as well which was impossible because of the missing cable and I had very little fate in it functioning as it should (which I why I called it unreasonable and they short of agreed). The customer service was quite good actually and they corrected it pretty nicely which is in stark contrast to the NewEgg example here. Nice exceptions are always welcome and worth mentioning.

by consp 5y ago

balls187 5y ago

I cut back on purchasing from Amazon for the same reason. One four separate occasions, items I purchased "New" appeared to be repackaged. It did not appear that the items had been used, but they had been removed from their original packaged state, and then repackaged.

akvadrako 5y ago

Compensation sums are not always unreasonable. I got €100 off a fridge because the delivery guys noticed a large scratch on the back.

consp 5y ago
True, but my experience is it usually is, they offered a 6% discount but wanted me to test the operation of the product as well which was impossible because of the missing cable and I had very little fate in it functioning as it should (which I why I called it unreasonable and they short of agreed). The customer service was quite good actually and they corrected it pretty nicely which is in stark contrast to the NewEgg example here. Nice exceptions are always welcome and worth mentioning.