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If your base value is 0, then the value to your customers is also 0. In theory, a company with good customer support should have a competitive advantage over a
by 10000truths 5y ago
If your base value is 0, then the value to your customers is also 0. In theory, a company with good customer support should have a competitive advantage over a company with poor customer support. But in B2C industries, customer support always seems to be a race to the bottom.
- esyir 5y agoThat seems like an expected outcome if you consider support requirements a relatively rare event though.
- lotsofpulp 5y agoBecause customers will almost always choose to buy from cheapest, or 2nd cheapest vendor.