I agree but one thing I noticed was like the first couple of tickets I opened responses were almost immediate. And then after that response times went down to 2

I agree but one thing I noticed was like the first couple of tickets I opened responses were almost immediate. And then after that response times went down to 24 hours. I'm not sure if that's because I was on free trial credits and I hadn't actually made any purchases so it was deprioritized. Or if maybe I was using the wrong support email address? Has anyone had this experience? At first I uniformly thought their support was top notch as well, and I still think the quality is among the best I've seen, but the response times went down. I don't know why.