People use Google because it's what comes installed on their phones and computers when they first turn them on, and they never actively choose it. So while ever

People use Google because it's what comes installed on their phones and computers when they first turn them on, and they never actively choose it. So while everyone uses it, few consumers make an active choice to use it. From talking to users a lot, many just assume it's the only option - as you say, Google has become synonymous with search in the same way Xerox became a word for photocopying. Consumers use Google because it's the default and the only visible option when they turn their phones on. Unfortunately, that's what a monopoly on distribution looks like. People no longer make a choice and don't even realize they have one.