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Their support is the best of any cloud provider I’ve used. Hands down. They are excellent.
by christophilus 5y ago
Their support is the best of any cloud provider I’ve used. Hands down. They are excellent.
- graderjs 5y agoI agree but one thing I noticed was like the first couple of tickets I opened responses were almost immediate. And then after that response times went down to 24 hours. I'm not sure if that's because I was on free trial credits and I hadn't actually made any purchases so it was deprioritized. Or if maybe I was using the wrong support email address? Has anyone had this experience? At first I uniformly thought their support was top notch as well, and I still think the quality is among the best I've seen, but the response times went down. I don't know why.
- karmasimida 5y agoCould it possibly be that their customers base is limited so they can have better support for each of them?