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Love email apps! Congrats. Honestly, it will be really hard get me to leave Front. I have never used a more productive app for my personal workflow - especiall

by TIPSIO 5y ago

Love email apps! Congrats. Honestly, it will be really hard get me to leave Front. I have never used a more productive app for my personal workflow - especially with a team. This is seriously super awesome though. Some misc. feedback/comments: - Front has Team Comments (private and between email messages) that are pure gold for collaborating responses and sharing drafts / notes. - What you all have here with Grouping or "Bundles" is top shelf. Especially the interface and speed of things. I actually tried to get Front to add this in some one off survey two years ago. This allows such a better UX layer of organization than Tags/Folders or Merging emails. Seriously bravo and perfect. - It's not clear if there's a way to manually create a Bundle. For example, I once asked a client to send me 15 photos, they sent it over 15 emails. I would like to manually "Bundle" and merge those emails basically forever. Edit: Apparently you can drag to do this... superb. - Team Inboxes are really useful and I am trying to figure out if Bundles kind of replaces this. - Don't care for Workspaces at all from what I can tell. Maybe my team is too small though. Just don't care for chat that much / use other stuff. - Beyond Bundles, an almost Trello style organization for flow on "Bundles" could be useful as another layer. Attaching a screenshot of how I do it in Front from start of project to end of project life: https://imgur.com/a/eJ73oDF https://imgur.com/a/eJ73oDF - Front is a total mess when it comes to Tags vs Folders and Emojis. What you all have here is really gorgeous. Prop to design team as you can tell this was extremely thoughtful. - Personally don't care for the gif or emoji stuff since email (to me at least) has always been a formal form of communication.

mayop100 5y ago
Thanks for the detailed thoughts! And for the kind words in here :) Re: team features -- we have Workspaces and Channels that let you solve many of the same use cases as Front. Check out our guide here including a quick video intro: https://www.shortwave.com/docs/guides/team/ https://www.shortwave.com/docs/guides/team/ To clarify -- while you can use Channels / Workspaces for general team chat, the main purpose is to help you collaborate on emails, like Front does. Front is more focused on the support use case. We're trying to build something a bit more general purpose, for people like founders, PMs, UX researchers, biz dev, etc to bring visibility to their external emails to their teammates. You can manually group threads with drag-and-drop to create custom bundles today. You can't yet have those filters apply to future emails, but we'd very much like to do this (and a bunch of other powerful bundle features).
dillondoyle 5y ago
Love this. I wrote a draft with some of this but thought it wasn't substantive so deleted.. The gist to me is this product has been done before and doesn't seem to solve much or save much time IMHO. Hey.com seems better and does help with some personal email problems (spam, social and marketing emails) This product seems like it wants to be a business tool without a lot of those core features. You mention a lot of great inter organizational tools. Front is awesome I've built plugins for it for our clients currently working on one right now. They have done multi inbox, multi agent/user really well. But to me the $ would be for business use. If this product can bring in say salesforce data or purchase data as context in an email for example, that's where the money would be IMHO. Like if you are a web store, someone replies to their receipt email they want a refund/exchange. The UI presents your companies' process to do that in one or two clicks, since it knows the email address & can parse the email for an order #. Maybe for employee to employee too but seems like not much money there. IDK maybe it can integrate and figure out git integrations as an example of parsing email content and providing context for replying. P.s. this probably doesn't matter much at all maybe I'm a jerk for writing it but that video voice over recording is awful it sounds like it was done on an employees laptop. Especially for - it sounds like - people with a big exit, connections to capital. Maybe on purpose though! because I also hate the over produced bell xylophone bopping along hippy hoppy modern vector graphic people demo videos too lol

by TIPSIO 5y ago

mayop100 5y ago

Thanks for the detailed thoughts! And for the kind words in here :) Re: team features -- we have Workspaces and Channels that let you solve many of the same use cases as Front. Check out our guide here including a quick video intro: https://www.shortwave.com/docs/guides/team/ https://www.shortwave.com/docs/guides/team/ To clarify -- while you can use Channels / Workspaces for general team chat, the main purpose is to help you collaborate on emails, like Front does. Front is more focused on the support use case. We're trying to build something a bit more general purpose, for people like founders, PMs, UX researchers, biz dev, etc to bring visibility to their external emails to their teammates. You can manually group threads with drag-and-drop to create custom bundles today. You can't yet have those filters apply to future emails, but we'd very much like to do this (and a bunch of other powerful bundle features).

dillondoyle 5y ago

Love this. I wrote a draft with some of this but thought it wasn't substantive so deleted.. The gist to me is this product has been done before and doesn't seem to solve much or save much time IMHO. Hey.com seems better and does help with some personal email problems (spam, social and marketing emails) This product seems like it wants to be a business tool without a lot of those core features. You mention a lot of great inter organizational tools. Front is awesome I've built plugins for it for our clients currently working on one right now. They have done multi inbox, multi agent/user really well. But to me the $ would be for business use. If this product can bring in say salesforce data or purchase data as context in an email for example, that's where the money would be IMHO. Like if you are a web store, someone replies to their receipt email they want a refund/exchange. The UI presents your companies' process to do that in one or two clicks, since it knows the email address & can parse the email for an order #. Maybe for employee to employee too but seems like not much money there. IDK maybe it can integrate and figure out git integrations as an example of parsing email content and providing context for replying. P.s. this probably doesn't matter much at all maybe I'm a jerk for writing it but that video voice over recording is awful it sounds like it was done on an employees laptop. Especially for - it sounds like - people with a big exit, connections to capital. Maybe on purpose though! because I also hate the over produced bell xylophone bopping along hippy hoppy modern vector graphic people demo videos too lol