> A lot of it is simply that many customers in many industries are not worth supporting. Cheaper to lose them. Turn a problem into an opportunity. Big Tech ou

> A lot of it is simply that many customers in many industries are not worth supporting. Cheaper to lose them. Turn a problem into an opportunity. Big Tech ought to just collectively agree to all start charging $XX-XXX for well-trained, actual human support for really important problems. There's downsides to this, but the really critical issues will actually get addressed. A low percentage of false positives is not good enough when peoples' livelihoods are at stake.