That's generally my experience with Microsoft support. Microsoft support won't even acknowledge that there's a bug most of the time. (I've heard tell they have

That's generally my experience with Microsoft support. Microsoft support won't even acknowledge that there's a bug most of the time. (I've heard tell they have some really bad KPIs for their tier-1 support people.) Google support usually figures out my issues within a week. Of course I use GCP more heavily than Azure so part of this is probably me writing significantly better bug reports. (On the other hand, while there are aspects of GCP I dislike none of Azure's stuff makes any sense to me. It seems like Azure managed to build something in a few years that has more accumulated incompatible interfaces hidden behind nested dialogs than all of the MS Windows OS.)