"My experience with Google's business support is that instead of talking to a brick wall, there's now someone between you and the brick wall. " That feels like

"My experience with Google's business support is that instead of talking to a brick wall, there's now someone between you and the brick wall. " That feels like a lot like the support my company (multi bullion dollar company) gets from MS and other vendors. We have super friendly people to interface with but if you have a real problem nothing happens besides a lot of friendly phone calls with "action items" and "follow ups". But when an issue hasn't been addressed for months it's a taboo to call that out. Even the managers at my own company don't like when you say "issue X hasn't been resolved". Instead it seems an unspoken rule to just keep scheduling conference calls that never lead to anything but are very friendly and upbeat.