There is a general problem with poor customer service. In the past, I think most people had the belief that you had to have good service to keep customers and i

There is a general problem with poor customer service. In the past, I think most people had the belief that you had to have good service to keep customers and if you didn't, you lost work and possibly eventually the business. Nowadays, so many services are so sticky that it is not the case that a business has to give good service and also unrealistic to expect people just to go somewhere else if they don't like it. In a different but related example, I am remortgaging. The new lender has their own conveyancer who should be handling things. The conveyancer is really slow, doesn't respond to emails or phone calls for an update and if they don't sort things by the end of this month, I will need to pay another $500 on my mortgage payment. What can I do? Go elsewhere? Not at this rate, I cannot afford to wait another 2 months to apply for another mortgage and I could even end up with the same conveyancer. The Lender isn't interested because it is waiting for the conveyancer and the only person who will be out of pocket will be me. Others have had entire sales fall through because the same conveyancer took so long. So what I was thinking was a new law that you are not allowed to advertise or take on any new customers unless your TrustPilot score is above 4. A bit Black Mirror but it might just work ;-)