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How do you deal with maintenence and stuff? Do you need on-site engineers? With SaaS you can just do it remotely but if it's on site you need to send someone ov
by ackbar03 5y ago
How do you deal with maintenence and stuff? Do you need on-site engineers? With SaaS you can just do it remotely but if it's on site you need to send someone over I guess
- 8b16380d 5y agoA previous org did it with a tarball and install/upgrade script. Docker is also more prevalent, so handing them an image may work well too.
- ryall 5y agoWe did both, customer got an iso image with a single line install command. The installer would automatically download all the docker containers and lock the system down. Since this was the customer’s initial impression (and we wanted the IT gatekeepers to be happy), we strove to get installation as close to turn-key as possible
- wolframhempel 5y agoGiven that our customers were global and wanted help quickly, screen sharing was usually the way to go. In addition the server logged any error to a local file the customer sent over when reporting an incident. One thing I feel is really important is to have an actual person with an email address receive these and reply to them - rather than a ticketing system. This personal connection does wonders in maintaining a good relationship with the customer, especially if things go wrong.
- jmacd 5y agoReplicated.com is a popular one
- gwbas1c 5y ago> How do you deal with maintenence and stuff? Do you need on-site engineers? I worked on a similar product. It's just like shipping desktop software, but the people installing the on-premise server are much more savvy than someone who needs their hand held pushing a few buttons.
- deleted 5y ago[deleted]