Looks nice, and I understand the problem, I'll bookmark this for when we scale up our support. As a note, I'd be careful with using the word customer when writ

Looks nice, and I understand the problem, I'll bookmark this for when we scale up our support. As a note, I'd be careful with using the word customer when writing, since it can be ambiguous if its your direct customer or your customer's customer. We have the same situation, so I'm aware of it haha.