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> I can see someone overlooking the need to support address corrections because that is probably a rare case In my experience working working in tech support a
by TheSpiceIsLife 5y ago
> I can see someone overlooking the need to support address corrections because that is probably a rare case
In my experience working working in tech support at a company that encouraged us to fix whatever we could do like as, service address and billing address changes occured everyday,multiple times a day.
At the time I was there that ISP had fewer than 200,000 customer, wasn't even one of the big players at the time.
Intenode in Australia, based in Adelaide, circa 2004 through 2010.
- cycomanic 5y agoHi, I was an internode customer from 2009-2016. Great company, great service, even though being competent with tech I never really used support (I think like 2 times during the time). Still the times I did use it there was always a very positive attitude from support.
- TheSpiceIsLife 5y agoI'm still a customer today, although now my service is delivered via NBN FTTH, I don't really see much differentiation in the market. When I first started working at Intenode, tech support was still solely on the third floor of 132 Grenfell Street, and you would occasionally bump in to Simon Hackett in the lift. I was still there when iiNet acquired the company, but left before TPG acquired iiNet. Good times.
- cycomanic 5y agoI still would be a customer if it wasn't for the fact that I left Australia.
- deleted 5y ago[deleted]