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Sounds about right. I blundered my home address when initially setting up my cable internet installation. The installer called from the other house and I redi

Sounds about right. I blundered my home address when initially setting up my cable internet installation. The installer called from the other house and I redirected him. He told me just to call customer service to have it corrected. Multiple attempts, there is no way to change the billing/service address of an open account. Web says to call, customer service agent says to use web.. I've set to paperless billing and figure for any service visit, the tech will call me confused from 2 doors down and I will redirect them. Easy enough. Two year going now, so far so good.

tzs 5y ago
Have you tried telling them you are moving from the incorrect address to the correct address? I can see someone overlooking the need to support address corrections because that is probably a rare case, but customers moving within the company's service area and wanting to have service at the new address surely is common enough that they cannot have overlooked supporting that.
- TheSpiceIsLife 5y ago
  > I can see someone overlooking the need to support address corrections because that is probably a rare case In my experience working working in tech support at a company that encouraged us to fix whatever we could do like as, service address and billing address changes occured everyday,multiple times a day. At the time I was there that ISP had fewer than 200,000 customer, wasn't even one of the big players at the time. Intenode in Australia, based in Adelaide, circa 2004 through 2010.
  - cycomanic 5y ago
    Hi, I was an internode customer from 2009-2016. Great company, great service, even though being competent with tech I never really used support (I think like 2 times during the time). Still the times I did use it there was always a very positive attitude from support.
    - TheSpiceIsLife 5y ago
      I'm still a customer today, although now my service is delivered via NBN FTTH, I don't really see much differentiation in the market. When I first started working at Intenode, tech support was still solely on the third floor of 132 Grenfell Street, and you would occasionally bump in to Simon Hackett in the lift. I was still there when iiNet acquired the company, but left before TPG acquired iiNet. Good times.
      - cycomanic 5y ago
        I still would be a customer if it wasn't for the fact that I left Australia.
  - deleted 5y ago
    [deleted]
- topkai22 5y ago
  That actually sounds like an amazing way to get another year of introductory pricing
- steveBK123 5y ago
  I assumed this would trigger a on-site service call unnecessarily so didn't want to open that can of worms..

tzs 5y ago

Have you tried telling them you are moving from the incorrect address to the correct address? I can see someone overlooking the need to support address corrections because that is probably a rare case, but customers moving within the company's service area and wanting to have service at the new address surely is common enough that they cannot have overlooked supporting that.

TheSpiceIsLife 5y ago
> I can see someone overlooking the need to support address corrections because that is probably a rare case In my experience working working in tech support at a company that encouraged us to fix whatever we could do like as, service address and billing address changes occured everyday,multiple times a day. At the time I was there that ISP had fewer than 200,000 customer, wasn't even one of the big players at the time. Intenode in Australia, based in Adelaide, circa 2004 through 2010.
- cycomanic 5y ago
  Hi, I was an internode customer from 2009-2016. Great company, great service, even though being competent with tech I never really used support (I think like 2 times during the time). Still the times I did use it there was always a very positive attitude from support.
  - TheSpiceIsLife 5y ago
    I'm still a customer today, although now my service is delivered via NBN FTTH, I don't really see much differentiation in the market. When I first started working at Intenode, tech support was still solely on the third floor of 132 Grenfell Street, and you would occasionally bump in to Simon Hackett in the lift. I was still there when iiNet acquired the company, but left before TPG acquired iiNet. Good times.
    - cycomanic 5y ago
      I still would be a customer if it wasn't for the fact that I left Australia.
- deleted 5y ago
  [deleted]
topkai22 5y ago
That actually sounds like an amazing way to get another year of introductory pricing
steveBK123 5y ago
I assumed this would trigger a on-site service call unnecessarily so didn't want to open that can of worms..