Some of this is a guardrail against social engineering. They can have an armada of minimally-trained level 1 support telling people they need to plug in their m

Some of this is a guardrail against social engineering. They can have an armada of minimally-trained level 1 support telling people they need to plug in their modem for it to work. Anything unusual they encounter can be appropriately reviewed by people who will understand the issue and not suffer from the confused deputy problem.