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True story. Happened over the last couple of weeks. Me: Kraken, I'd like to recover my old account I created years ago. Kraken support: Sure, just logi
by technofiend 5y ago
True story. Happened over the last couple of weeks.
Me: Kraken, I'd like to recover my old account I created years ago.
Kraken support: Sure, just login from the same computer and IP.
Me: I can't, I no longer have either of those things.
Kraken: How did our customer service go?
Me: It didn't.
Kraken: We can fix it, just login to zoom from the same computer and IP...
Ad nauseam, ad infinitum.
- bee_rider 5y agoOn the bright side, you no longer have an account with a wildly incompetent company. Same IP? Unless you are on a campus with statically allocated addresses or something...
- deleted 5y ago[deleted]
- ithkuil 5y agoI hope you're making this up. My spidery sense tells me that a random company cannot verify the IP I access zoom from. (Unless kraken was zoom itself presumably)
- dmurray 5y agoKraken is a cryptocurrency exchange so it's plausible that someone's years-inactive account actually is worth a small fortune (to the customer, and to any hacker).
- Hjfrf 5y agoMore importantly it's worth a small fortune to kraken if not claimed by the customer. Their financial incentives aren't aligned with customers.
- tetsusaiga 5y agoAhh, escheat, a word I just learned on here yesterday. haha
- deleted 5y ago[deleted]
- ithkuil 5y agoOk but how can they check that you "login to zoom from the same IP"?
- technofiend 5y agoAnd that's my concern. I can't remember if there's a fractional bitcoin sitting around in a kraken wallet. Even if it's 1/10th of a bitcoin, that's enough to spend a little time trying to get it back.
- technofiend 5y agoHah. Why would I bother spinning some fantasy about Kraken's terrible support? Sadly, it's all true.