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Great concept, but a question about permissions: say that I'm the admin on the client side with a billing question for example, would my non-admin teammates (th
by satyrnein 5y ago
Great concept, but a question about permissions: say that I'm the admin on the client side with a billing question for example, would my non-admin teammates (that don't have access to the billing info) have access to the support conversation about billing?
- rekoros 5y agoBy default: yes. However, the vendor could create a private room just for the admins, where sensitive topics could be discussed. Some other thoughts: the vendor could group all admins into a separate "customer", with their own set of rooms. Very similarly, the vendor could also group all users a single "customer" that would function as a community (but where all users are authenticated). Great question!
- rekoros 5y agoI could be wrong, but I think that such questions are pretty rare with complex products - most issues are about features, bugs, outages, etc. My favorite answer to this question is actually "they would just send an email to their customer success rep" :-)