This is a huge pain point for so many companies! I haven't seen a solution that does this well until now. And not limited to customer support - think about par

This is a huge pain point for so many companies! I haven't seen a solution that does this well until now. And not limited to customer support - think about partnerships and sales (while perhaps a smaller opportunity).... shared Slack channels can be such a pain. Anyways. Andrei and team are really smart, great people. Very exciting!