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> B2C support tools don’t work for B2B yes this -- so many build-vs-buy decisions that end up at 'build' because the market doesn't provide multitenant product

> B2C support tools don’t work for B2B yes this -- so many build-vs-buy decisions that end up at 'build' because the market doesn't provide multitenant products b2b2b / b2b2c is a bet on a software future of many mini platforms

jasondigitized 5y ago
Can you elaborate on what you mean by mini platforms? I think I am following but interested by what you meas and also curious what you mean by "the market doesn't provide multi-tenant products? Zendesk is a multi-tenant product. I think the problem you may be pointing out is it doesn't treat the tenant / organization as a first class object.
- awinter-py 5y ago
  by mini-platform, I meant a saas who hosts other businesses who in turn have customers. (This may not be a good name for this). Example is shopify -- if shopify were buying a Q&A tool, for example, they would need it to be administered by the store owner and accessible by the store customers. (Also shopify is no longer mini) zendesk is a great example. I looked at their 'multibrand' feature. per this https://support.zendesk.com/hc/en-us/articles/4408829476378 https://support.zendesk.com/hc/en-us/articles/4408829476378, an enterprise plan lets me have 300 sub-accounts with restricted roles. But: 1) it's not clear if each role gets an admin panel for their page, and 2) it costs $199 per month per agent. This isn't designed to be re-sold. Freshdesk also has a 'forest' plan which supports unlimited 'products', per this https://support.freshdesk.com/support/solutions/articles/37638-supporting-multiple-products-with-freshdesk https://support.freshdesk.com/support/solutions/articles/376..., but it seems like the tickets all funnel to the same admin panel. ah I didn't mean to say 'the market never provides', more like 'in some build vs buy decisions' there are good plugins on the market but none of them offer multitenancy.

jasondigitized 5y ago

Can you elaborate on what you mean by mini platforms? I think I am following but interested by what you meas and also curious what you mean by "the market doesn't provide multi-tenant products? Zendesk is a multi-tenant product. I think the problem you may be pointing out is it doesn't treat the tenant / organization as a first class object.

awinter-py 5y ago
by mini-platform, I meant a saas who hosts other businesses who in turn have customers. (This may not be a good name for this). Example is shopify -- if shopify were buying a Q&A tool, for example, they would need it to be administered by the store owner and accessible by the store customers. (Also shopify is no longer mini) zendesk is a great example. I looked at their 'multibrand' feature. per this https://support.zendesk.com/hc/en-us/articles/4408829476378 https://support.zendesk.com/hc/en-us/articles/4408829476378, an enterprise plan lets me have 300 sub-accounts with restricted roles. But: 1) it's not clear if each role gets an admin panel for their page, and 2) it costs $199 per month per agent. This isn't designed to be re-sold. Freshdesk also has a 'forest' plan which supports unlimited 'products', per this https://support.freshdesk.com/support/solutions/articles/37638-supporting-multiple-products-with-freshdesk https://support.freshdesk.com/support/solutions/articles/376..., but it seems like the tickets all funnel to the same admin panel. ah I didn't mean to say 'the market never provides', more like 'in some build vs buy decisions' there are good plugins on the market but none of them offer multitenancy.