Yep, have to agree completely. Support around the XPS is lacking when there is a hardware defect. I've even pointed out one with the bios which Dell wouldn't a

Yep, have to agree completely. Support around the XPS is lacking when there is a hardware defect. I've even pointed out one with the bios which Dell wouldn't acknowledge or fix as my 9360 was way out of warranty by the time I'd identified it. (Random lockups on wake caused by bad i2c behaviour from trackpad, fix disable i2c and "fallback" to spi)... Ended up with 3 motherboards though as my employer has a good warranty agreement. Shame they all suffered from coil whine and the 2nd engineer sliced a cable with a screwdriver. I genuinely could have done better myself, ended up fixing the coil wine with non conductive hot snott.. Great work Dell...