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> When even your biggest fans think you are being petulant and foolish, maybe it’s time to reevaluate? Has there ever been a situation where a public company h
by Nextgrid 5y ago
> When even your biggest fans think you are being petulant and foolish, maybe it’s time to reevaluate?
Has there ever been a situation where a public company has valued consumer trust or goodwill?
To me it seems like it only matters when consumers actually have a choice and you need to convince them to give you money - once you've locked them in (because of contracts or anti-competitive practices), it doesn't really matter and you can (and should) milk them out of every dollar until you can't (as in competition or regulation disrupts the status-quo).
- criddell 5y agoApple’s fight right now is with regulators. You might get away with screwing consumers when your competitors are as bad or worse than you, but governments are a different thing all together. Did the lawyers inside Apple really expect their changes to satisfy EU-based regulators? Do they think this will just go away? Nobody seems to think Apple is being smart right now. Usually you can find at least some supporters from their fan base, but not this time.