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I basically had the same issue, got frustrated with same tools you mentioned. We built an internal tool (CIC) to manage/annotate client email/phone/chat in one
by djbusby 5y ago
I basically had the same issue, got frustrated with same tools you mentioned. We built an internal tool (CIC) to manage/annotate client email/phone/chat in one spot, tickets assigned to Company rather (or in addition to) Contact.
I too see this need in the space.
- rekoros 5y agoYes, I've talked to quite a few folks who've built their own solutions. Interestingly, AWS almost does this, but you have to know (and remember) the identities of those who should be CCd when opening a ticket.