That should be made compulsory as a reminder in the start screen of any computer/smartphone, etc.: Remember that software is crap. I would add that - particul

That should be made compulsory as a reminder in the start screen of any computer/smartphone, etc.: Remember that software is crap. I would add that - particularly when money, or people's lives or reputations - are at risk, the "sensibility" of developers, assistance, etc. should be much higher than it is common today, besides the developers (that still largely insist to believe that their algorithms and implementation are perfect) there is the whole chain of people below that - when confronted with a bug/issue/inconsistency - still instinctively believe that the computer/program/app is right and that the human (customer/operator/etc.) is at fault. The solution to failing/failed technology (which is anyway right/correct - say - 99% of the times) is to make the friction needed to solve the remaining 1% edge cases/bugs/etc. simpler via human intervention through a documented, transparent and fair process. Before or later this 99% will (hopefully) go up to 99.99% but still the procedures to correct errors will be needed for the 0.01%. To give a practical example, not completely unrelated, I recently had a look on the various "online bank cards" (like - only as examples - Revolut, N26, Monzo) on TrustPilot, and found that they have extremely poor customer satisfaction ratings, clearly due almost exclusively to people that for one reason or the other had one of these rare cases and support/assistance was not capable to solve problems or to solve them in a timely fashion. Even if you look at the various complaints here and there on Hacker News about (say) Apple, Google (and their app stores), Facebook, etc. they mostly revolve (besides the privacy/monopoly related ones) to the total lack of assistance/support and/or the total lack of transparency in the (sometimes with relevant consequences) decisions they make.