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You have to pay for support. I've found it to be one of the best. I've open a ticket in the portal with a detailed issue before I go to lunch and have a level

You have to pay for support. I've found it to be one of the best. I've open a ticket in the portal with a detailed issue before I go to lunch and have a level 3 tech call me before I get back. I've had this happen multiple times for multiple services and the person's i was able to work with had enough knowledge and access to either see detailed logs and walk me through some undocumented feature or file a bug report by days end. I'm spoiled in that regard but I've never had non-enterpise support with anything other than the 4 hour sla.

p_l 5y ago
It can really depend. I know a lot of stories of AWS support being stellar while google was bad (even discounting support for non-GCP stuff from the list). But at the same time I can refer to enterprise-tier support at AWS, which has gone past ticket stage into "regular calls with AWS support engineers to help architect our solution" and certain critical topics ended up ghosted (my first reaction was that support had no idea about the functionality we asked about, later experienced taught me that at best, the AWS documentation lied by omission. At worst it was divorced from reality.)