I think with most chat mediums it's hard to escalate / archive a chat thread into a post somewhere that could be useful as a support reference for example. And

I think with most chat mediums it's hard to escalate / archive a chat thread into a post somewhere that could be useful as a support reference for example. And there is nothing in discord preventing people from escalating into associated mailing lists, forms and bug trackers like IRC, it just isn't culturally done, except maybe a few with github issue trackers.