Good luck! In my experience getting any real technical details out of the cable company is almost impossible, unless you have an inside connection, like a frien

Good luck! In my experience getting any real technical details out of the cable company is almost impossible, unless you have an inside connection, like a friend who works there. The "house" techs don't deal with the cable plant / stuff on the poles: they handle from the "drop" on down. The "plant" techs don't seem to talk directly to customers: that's not their job (at least not around here.)