Did you yourself look at your bank statements? A refund doesn’t always show up as a refund, it sometimes shows up as a cancelled charge. A bank might not notify

Did you yourself look at your bank statements? A refund doesn’t always show up as a refund, it sometimes shows up as a cancelled charge. A bank might not notify you of that. Yes. My wife keeps a meticulous administration, the 125 Euro showing up again would be noticed immediately. My impression was that Booking.com wasn't going to refund the money, but was pressuring the hotel to do the refund, and they either transferred it to an incorrect account or didn't transfer it all and was feeding Booking.com false information. However, you can't be the middle man when it suits you (get a certain percentage for every reservation), but not be the middle man when it doesn't suit you. The proper approach would be for Booking.com to refund the money and then settle things with the hotel. But they are clearly not very customer-oriented.