The customer service desk really is the only thing about that worth it anymore for travel within the US, at least, and "worth it" has been questionable. Lounge

The customer service desk really is the only thing about that worth it anymore for travel within the US, at least, and "worth it" has been questionable. Lounge access at some international airports is much, much nicer, but only worth it if those are places you're flying. The United affiliate lounges in much of east Asia make United's own look even more embarrassing unless you're in one of the international first/business ones. Although when the Chicago Polaris lounge was new I got stuck there on a super delayed flight and managed to kill a bottle of Yamazaki whiskey almost by myself, which probably wasn't great for my health and against policy but I slept like a baby on the way to Germany when we finally departed.